1. Subscription Payments
Our service operates on a subscription-based model. Users are required to pay in advance for each billing cycle (monthly or as specified in the subscription plan).
2. Cancellation Policy
Users may cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle, and users will continue to have access to the service until the subscription period expires.
3. Refund Policy
We offer a 14-day money-back guarantee for all our subscriptions. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase. After the 14-day period, we generally do not offer refunds or credits for partial use, unused time, or early cancellation, except where required by applicable law.
Exceptions
Refunds may be granted in exceptional cases, such as:
- Duplicate charges due to a system error.
- Billing errors resulting in overcharges.
- Service downtime due to technical issues caused by us (subject to review).
4. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at support@trywhiteowl.com within 7 days of the charge.
Refund requests must include relevant details, such as:
- Transaction ID
- Reason for the request
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Users will be notified of significant changes via email.
For any questions regarding this Refund Policy, please contact us at:
support@trywhiteowl.com